Tailored courses

We discuss your people's needs with you carefully and try hard to get a feel for your organisation well before the training event.

If customers agree, we like to design exercises from samples of their organisation's writing. We keep all information confidential and never use documents in any way without permission.

We offer to assess a brief sample of each delegate's writing before their course, confidentially and constructively.

If asked, we include particular topics such as emails, reports, grammar, proofreading and punctuation. We can design a whole training event on one or more areas.

Delegates are welcome to contact us with brief queries for 12 months after their course.

Our courses thrive on discussion and people value this openness. We present ourselves as knowledgeable, not all-knowing. Within current conventions, English is a complex and changing language, so we do not offer quick fixes and easy rules unless the topic is very simple. We encourage people to challenge and refine what we suggest.

Our response sheets invite comments and suggestions, and we always discuss feedback with training organisers.