Good communication helps us work well. It builds relationships and saves time and money. Staff respect and trust employers who talk and write like human beings. Clients and partners warm to organisations that communicate helpfully. But, in the words of one of our trainees, it’s a hard discipline.
Common problems include rambling emails, waffling websites, unstructured reports, verbosity, shaky grammar and punctuation, ambiguity, clichés, poor logic and policies choked with management-speak. Language that’s too complex or formal discourages and bores people; if it’s too casual it offends them. Weak communication hurts organisations and people. When the coroner for the 7/7 enquiry commented on the emergency services’ communication, she wasn’t interested in language, but lives.
We work with organisations of all types and sizes. Our biggest customer has 120,000 staff across the world; our smallest, one person working from home.
We are a family firm (People). Our professional backgrounds include English teaching, insurance underwriting, librarianship, software development, architecture, communications, medicine and science writing. We are part of Clear Legal English Associates (CLEA).
Our main services are training, editing, coaching and writing. Most customers first use us for training and then often ask for more individual work. This includes editing sensitive documents, rewriting policies, coaching individuals and handling complex complaints.
Our rates are competitive and our service is personal and tailored. We do not charge for clarity logos, larger training groups or membership of our organisation. Like all UK plain English providers, we are a private company.