Good communication gets a job done well, saves time and money and strengthens relationships. Staff, clients and partners work best with organisations whose people communicate well.
Common problems include over-familiar or over-official letters, rambling emails, clunky websites, woolly reports, verbose letters, uncertain grammar, ambiguity, clichés, unfinished proofreading, lack of logic and waffling policies clogged with management-speak. Each can create long-lasting damage.
We work with organisations of all types and sizes. Our biggest customer has 120,000 staff across the world; our smallest, one person working from home.
Our four main services are training, editing, coaching and writing.
Most customers first use us for training, but then often ask for more individual work. Examples include editing sensitive documents, rewriting policies, coaching individuals at all levels and handling complex complaints.
Our rates are competitive and our service is personal and tailored. Details are on the service pages.
Unlike well-known plain English providers, we do not charge for clarity logos, larger training groups or membership of our organisation. Like all UK plain English providers, we are a small private company.
